FAQs

Q. What time are you open?

  • Monday – Friday 9am-6pm
  • Saturday – 9am-1pm

Q. How long is an the initial appointment?

  • Initial appointments are 60 Min for Osteopathy, Myotherapy, and Studio Pilates  However, times will vary for Podiatry depending on what treatment is needed.

Q. How long are subsequent appointment?

  • Subsequent appointments varies depending on the modality
  • Osteopathy- 30 Min
  • Myotherapy-40 Min
  • Pilates-60 Min
  • Remedial Massage can be 45 Min or 30 Min
  • Podiatry 30 Min

Q. What do I need to bring for my first appointment?

  • A referral from your General Practitioner or family doctor (only if you have one)
  • Your Medicare card and your private health insurance card
  • All relevant x-ray reports and test results from your primary care or referring physician
  • A list of all medications that you are currently taking
  • A list of any  drug allergies you have and the symptoms

Q. When is the Podiatrist available?

  • Monday and Wednesday 9 am- 6pm
  • Friday 10am-3pm

Q.Who do I need to see?

If you have not be referred by your general practitioner or had a recommendation by a friend / relative, and you are still confused after reading our information sheets on the services we provide, our friendly reception staff will point you in the right direction.

 

Q.Do I need a referral to see a practitioner?

No, it is not necessary to have a referral unless it is a work cover, transport accident injury (TAC) or you have an EPC/TCA from your GP. However many doctors and other health professionals will refer patients to a practitioner for specialised treatment.

 

 Q.Can I claim from my Private Health Insurance?

It will depend on your cover, treatment is covered under the ancillary or extras cover of most major health insurers.

However there are different health funds and various levels of cover please check with your health fund first.

HICAPS is available at our clinic however some health funds do not recognise Myotherapy, and in this case we can claim under remedial massage.

 

Please check the website below if you require any more information.

http://www.hicaps.com.au/0,,68209,00.html    – ( Osteopathy and Podiatrist)

http://www.hicaps.com.au/vgnmedia/downld/HICAPS_Massage.pdf

http://www.hicaps.com.au/vgnmedia/downld/HICAPS_Myotherapist.pdf